Whats91 Logo
For Indian businesses using WhatsApp

Connect customer messages to your business workflows

Explore campaigns, ERP documents and customer request flows with Whats91. Start with one task: sending an invoice, answering a ledger request or routing a conversation to your team.

Confirm the features enabled for your account, integration prerequisites and written terms before launch. Meta's hosted messaging API does not establish Whats91's provider designation or host every connected ERP workflow.

Request a demoExplore workflow features

A request sends an enquiry; it does not schedule an appointment or activate an account.

Separate message and platform termsPlan recipient permissions
Illustrative workflow with sample content. This is not a product screenshot, customer result or confirmation of account access.

What do you need to do?

The Whats91 Platform

Choose a campaign, request or ERP workflow

Explore the messaging and integration paths below. Confirm the enabled features, dependencies and permissions for your account.

Reach

Plan campaigns for an opted-in audience

Prepare the audience, message purpose and template. Review account conditions and delivery signals; response and conversion depend on your audience and offer.

  • Define recipient permissions and an opt-out process
  • Explore Click-to-WhatsApp entry paths
  • Agree on follow-up triggers and frequency
  • Use template examples; approval is specific to your submission
Marketing & EngagementTemplate library
Illustrative workflow with sample content. This is not a product screenshot, customer result or confirmation of account access.

Automate

Map a request through to a reply or handoff

Explore triggers, conditions and actions in Flow Builder. Confirm the available nodes, connected systems and permissions, then plan the exception path when a request needs a person.

  • Map the trigger and decision path
  • Confirm required data and connected actions
  • Define when and how a person takes over

Illustrative workflow with sample content. This is not a product screenshot, customer result or confirmation of account access.

Flow BuilderChatbot flow library

Illustrative workflow with sample content. This is not a product screenshot, customer result or confirmation of account access.

Integrate

Your ERP, speaking WhatsApp

Explore how an ERP document or authorised customer request can move through a connector and a WhatsApp workflow. Confirm the source fields, sync schedule, hosting and failure handling for your setup.

  • Confirm the invoice event and PDF fields
  • Define authorised ledger requests and data freshness
  • Agree on reminder triggers, recipient permissions and exceptions
  • Review separate Google Sheets and Miracle requirements
Busy ERP IntegrationMiracle WhatsApp API

Agree on the workflow and its exceptions

Send an ERP document

Check: Document fields, authorised recipient and connector.

Plan for: Missing or stale data; failed document delivery.

Answer a customer request

Check: Trigger, permissions, lookup and reply.

Plan for: Unknown request; route to a human.

Plan a campaign

Check: Opt-in audience, template review and account conditions.

Plan for: Rejections, opt-outs and delivery failures.

Integrations

Plug Whats91 into the tools you already run

Explore ERP, commerce and spreadsheet integrations alongside AI assistant paths. Confirm product support and account eligibility for the integration you need.

Whats91
Busy ERPInvoices, ledger & reportsMiracle AccountingDocuments & statementsGoogle SheetsConfirm sync requirementsE-commerce & OrdersStorefront + order managementREST API & WebhooksCustom workflows
MCP ServerConfirm product access
Claude CodeConfirm MCP support
ChatGPTConfirm MCP support
GeminiAgent-readable APIs
GroqAgent-readable APIs

Explore product MCP access on the MCP page. Public website content is available through whats91.com/api/mcp — a read-only content catalogue, not an executable tool gateway.

Getting Started

Plan the setup before launch

The messaging API, your accounting system and any connector have separate dependencies. Confirm who runs each part.

  1. 1

    Assess your number

    Confirm your number, account eligibility and onboarding route. Verification, display name and template decisions depend on the provider review.

  2. 2

    Define the integration

    Identify the ERP or CRM fields, connector, hosting and permissions. Agree on setup work and schedule before changing a live system.

  3. 3

    Pilot one workflow

    Test the intended reply, document or campaign path and its exceptions. Review the pilot before expanding to more recipients or actions.

Walk through it with our team

For Developers

Plan the receiving side of your integration

Building on a custom CRM? Define the events, field mapping, permissions and failure handling before wiring a webhook to your systems. The illustration shows a possible ledger-request path, not a live event stream.

Version and feature scope

Check the Graph API version, event types and enabled account features for your integration.

Webhook security review

Confirm signature checks, credential handling, retries and failure logging for the receiving service.

Start with the documentation

Review the documented endpoint contract and changelog; confirm current limits and behaviour for the intended flow.

API documentationChangelog

Illustrative workflow with sample content. This is not a product screenshot, customer result or confirmation of account access.

Text

Simple text inquiries

Interactive

Buttons & lists

Location

GPS coordinates

Media

Images & documents

Free Tools

Do the math before you commit

Prepare message quantities, explore your own lead assumptions, or create a contact link and QR code. A calculator scenario is not a promised business result.

Effective 1 October 2026

1,000 Marketing deliveries₹0.8631 / delivery
1,000 Utility deliveries₹0.1150 / delivery
Whats91 planCoexistence ₹699/month + GST
Estimated message subtotal₹978.10

Illustrative workflow with sample content. This is not a product screenshot, customer result or confirmation of account access. Illustrative October 2026 India budget: 1,000 Marketing deliveries at ₹0.8631 and 1,000 Utility deliveries at ₹0.1150; no prior monthly paid tier volume. Meta delivery subtotal ₹978.10. Platform fees and taxes are separate. Whats91 Coexistence platform subscription ₹699/month or ₹5,000/year, before 18% GST. Monthly billing has a ₹1,000 one-time setup fee; annual setup is included. Meta delivery charges are separate. Whats91 passes through Meta messaging charges without markup. Whats91 platform subscriptions, setup, integrations and applicable taxes are separate.

Before you connect customer data

Check responsibilities alongside the workflow

Review the published policies and confirm the controls that apply to your setup. This page does not certify compliance, residency or a particular security control.

Recipient permissions

Define how your team records opt-ins, handles opt-outs and limits each message to its intended purpose.

Review acceptable use

Customer data

Confirm processing roles, providers, locations, retention and the process for customer data-rights requests.

Read the privacy notice

Access and recovery

Ask for the controls that apply to your service: credentials, access, logs, backup, incident reporting and recovery responsibilities.

Read the security statement
Evaluate a pilot

Measure your workflow before expanding it

Agree on the audience, baseline, measurement period and exceptions. Customer scale, campaign benchmarks and ROI figures are not established here.

Campaign response

Before the pilot

Record the opted-in audience and current response baseline.

What to compare

Compare delivered messages, available read signals, replies and useful actions for the same audience and period.

ERP document requests

Before the pilot

Record how staff handle invoice and ledger requests today.

What to compare

Measure completed requests, exceptions and staff time after the agreed workflow is configured.

Payment follow-ups

Before the pilot

Record the due accounts and existing follow-up process.

What to compare

Compare payment timing and manual follow-ups for the agreed cohort; account for other collection activity.

Outcomes depend on your data, audience, configuration and other business activity. Discuss a pilot scope.

Frequently Asked Questions

Whats91, WhatsApp Cloud API, and ERP Automation

What is Whats91?

Whats91 is a WhatsApp Cloud API platform for Indian businesses exploring campaigns, ERP document workflows and customer conversation automation. Confirm the features, integrations and plan scope available to your account before launch.

Does Meta host every part of an ERP integration?

Meta hosts the WhatsApp Cloud API messaging service. An ERP integration can also depend on accounting software, a connector, customer systems and a chosen inbox. Confirm where each part runs, its permissions and what happens when it is offline.

How should I assess Busy Accounting integration?

Choose one workflow, such as an invoice PDF or ledger request. Confirm the Busy version, document fields, connector, data freshness, recipient permissions and exception handling. Ask for a demonstration of that scope before agreeing to rollout.

How should I assess chatbot automation?

Map the customer request, required data, reply and human handoff. Confirm enabled triggers and actions, permissions, failures and the support process. An illustrated flow does not establish live access or unattended availability.

What support and uptime commitments apply?

Confirm staffed support channels and hours in your written offer. A binding uptime percentage, response target or service credit applies only when stated in a signed order, proposal or enterprise SLA.

What should I check before sharing customer data?

Review the privacy and security statements, then confirm your processing roles, providers, locations, retention, access controls and data-rights process. These pages and workflow illustrations do not certify compliance or a particular security control.

How can I estimate WhatsApp API cost in India?

Effective 1 October 2026; original INR billing card, per delivered message. This future schedule is not the price for messages delivered before 1 October 2026. Whats91 passes through Meta messaging charges without markup. Whats91 platform subscriptions, setup, integrations and applicable taxes are separate. Use the cost calculator for category volumes, remaining Service allowance and confirmed free-entry exclusions.

WhatsApp Cloud API Platform

Bring one workflow to a demo discussion

Tell us the task, your accounting or CRM system and the exceptions your team handles. Confirm feasibility, account eligibility and written terms before rollout.

Request a demoChat with us on WhatsApp

A demo request is an enquiry, not a scheduled appointment or account activation. Support hours and any SLA need written confirmation.