Terms of Service

Whats91 is a service brand owned and operated by Wilford Technology. These Terms form an agreement between Wilford Technology, trading as Whats91, and the person or organisation accepting an order, creating an account, accessing the website, or using a service.

If you use Whats91 for an organisation, you confirm authority to bind it. An order, proposal, statement of work, DPA, or enterprise agreement may add service-specific terms.

• Administrators must be adults authorised to act for the customer.
• Registration, billing, business, and contact information must be accurate and current.
• Customers must protect credentials, restrict access, and promptly report suspected compromise.
• The customer is responsible for activity through its accounts, API credentials, integrations, users, and connected systems, except to the extent caused by Whats91’s proven breach.

Whats91 may provide WhatsApp Cloud API onboarding and management, templates, automation, webhooks, team tools, reporting, integrations, support, and separately agreed professional services.

The purchased plan, allowance, scope, support, and fees are defined in the checkout, order, proposal, or statement of work. Beta, preview, rolling-out, or third-party-dependent features may change or be withdrawn.

Whats91 connects to the WhatsApp Business Platform. Meta and WhatsApp operate their own networks, approvals, templates, pricing, policies, and enforcement. Whats91 cannot guarantee Meta approval, continued availability, delivery, template acceptance, quality rating, account restoration, or unchanged platform functionality.

Customers must comply with current Meta and WhatsApp terms, messaging policies, commerce rules, documentation, and country or industry restrictions. A platform instruction or policy change may require Whats91 to restrict or modify access.

A customer should retain appropriate control over its business assets and designate authorised administrators where the platform allows. Whats91 will not knowingly create or retain control of a WABA without the customer’s request or a valid service purpose.

On a verified lawful migration request, Whats91 will reasonably assist with available portability steps, subject to Meta capabilities, security verification, undisputed charges, technical feasibility, and legally required retention. Portability does not transfer Whats91 software, credentials, confidential information, or intellectual property.

• Obtain and retain valid opt-in or other required permission before initiating WhatsApp messages or calls.
• Clearly identify the business and communication types recipients should expect.
• Promptly respect every opt-out, block, and discontinuation request.
• Use approved templates and customer-service windows as required by Meta.
• Provide legally required notices and collect only information the customer may use.

Customers must follow the Acceptable Use Policy. Prohibited conduct includes spam, deception, unlawful surveillance, harmful or illegal content, unauthorised access, security testing without permission, evasion of controls, and messaging for prohibited or improperly licensed activities.

Each party must comply with applicable data law for its role. The customer determines the lawful purpose and recipients for customer-controlled messaging data. Whats91 processes it to provide and secure the service and as permitted by agreement and law.

The Privacy Notice describes Whats91’s processing. Contract-specific processor obligations belong in an executed DPA; a reference to a DPA does not mean an unverified public template is already in force.

Fees and cycles appear in the applicable checkout, proposal, or order. Unless stated otherwise, taxes are additional and subscriptions or prepaid services may require advance payment.

Whats91 passes through Meta messaging charges without markup. Whats91 platform subscriptions, setup, integrations and applicable taxes are separate. Other third-party usage charges must be identified in the agreed commercial terms. Customers are responsible for authorised usage, subject to correction of verified errors.

The order or checkout must identify automatic renewal. Where enabled, the customer authorises disclosed recurring charges until cancellation takes effect. Cancellation normally stops future renewal and does not erase incurred charges.

Failed or overdue payment may restrict access after reasonable notice where practicable. The Refund and Cancellation Policy explains correction and refund eligibility.

The customer retains its content, business data, brands, and materials and grants Whats91 a limited right to use them only as needed to provide, secure, and support the service.

Whats91 and its licensors retain the platform, APIs, documentation, designs, software, workflows, improvements, and pre-existing materials. Bespoke ownership is governed by a signed statement of work.

Each party must protect non-public business, technical, security, and commercial information and use it only for the agreement. This excludes information public without breach, independently developed, lawfully received, or legally required to be disclosed.

Whats91 uses reasonable efforts to operate and support the service. Maintenance, security events, internet failures, customer systems, Meta services, and other third parties can affect availability. A specific uptime, response time, or service credit applies only if stated in a signed order or SLA.

Whats91 may suspend or restrict service for non-payment, security risk, illegal activity, policy violations, platform instructions, or material breach. Where circumstances permit, we will provide notice and an opportunity to cure.

On termination, access ends and outstanding amounts remain due. Customers should export needed data where an export is available. Retention and deletion follow the Privacy Notice, signed agreement, and law.

Except for express signed commitments and rights that cannot be excluded, services are provided on an “as available” basis. Whats91 does not warrant uninterrupted service, universal compatibility, a business outcome, Meta approval, delivery, or freedom from every defect or security risk.

To the extent permitted by law, neither party is liable for indirect, special, punitive, or consequential loss. Whats91’s aggregate service-claim liability will not exceed fees paid for the affected service during the six months before the event, unless a signed agreement states another cap or law prohibits it.

The customer will defend and indemnify Whats91 against third-party claims arising from unlawful content, unauthorised contact data, missing permission, misuse, or Meta-policy violations, except to the extent caused by Whats91’s breach or misconduct.

The parties should first try to resolve disputes through written notice and direct discussion. These Terms are governed by Indian law and, subject to mandatory law, courts of competent jurisdiction in Ujjain, Madhya Pradesh have jurisdiction.

If documents conflict, a signed order controls for its service, followed by an executed DPA for processing issues, these Terms, the AUP, and referenced policies. Meta and WhatsApp terms independently govern their platform.

We may update these Terms for legal, security, platform, or service changes. Material changes will be communicated where required.