Refund Policy

1. Introduction

At Wilford Technology, we are committed to ensuring your satisfaction with our services. This Refund Policy outlines our procedures and conditions regarding refunds for our various offerings, including digital goods, SaaS subscriptions, and project-based work.

By purchasing or using our services, you agree to the terms of this Refund Policy. Please read this document carefully before making any payments.

2. Digital Goods and SaaS Subscriptions

2.1. Free Trial Period

For all our SaaS (Software as a Service) subscriptions, we offer a complimentary 2-day free trial period. This trial allows you to:

• Access all features of the subscription
• Test compatibility with your systems
• Evaluate if the service meets your requirements
• Receive basic support to answer your questions

We encourage all customers to utilize this trial period thoroughly to ensure our services meet your expectations before committing to a paid subscription.

2.2. Post-Activation Refund Policy

Due to the nature of digital products and services, once a subscription has been activated beyond the free trial period, we do not provide refunds. This no-refund policy applies because:

• Digital products cannot be "returned" in the traditional sense
• You have been provided access to the complete service
• The free trial period offers sufficient time to evaluate the service
• Development and support resources have been allocated to your account

By proceeding with payment after the trial period, you acknowledge that you have tested the service to your satisfaction and agree to this no-refund policy.

3. Project-Based Services

3.1. Payment Structure

For project-based work, we implement a two-phase payment structure:

This structure allows us to allocate resources, commence development, and ensure commitment from both parties.

3.2. Advance Payment Refund Policy

The initial 50% advance payment for project-based work is generally non-refundable as it covers:

• Project planning and resource allocation
• Initial design and development work
• Reservation of development team members
• Project management and administrative costs

3.3. Exceptions and Special Circumstances

In the following limited circumstances, we may consider partial refunds of the advance payment:

• Project Cancellation Before Commencement: If we receive a cancellation request in writing before any substantial work has begun (typically within 48 hours of payment), we may refund up to 70% of the advance payment, with 30% retained to cover administrative costs.
• Inability to Deliver: If Wilford Technology is unable to deliver the agreed-upon services due to technical limitations discovered after project commencement, we may offer a partial refund proportional to the uncompleted work.

All refund requests must be submitted in writing to wilfordtechnology@gmail.com with your order details and reason for the refund request.

4. Custom Development and API Services

For WhatsApp API services, custom software development, and integration services:

• All work is custom-built to your specifications after detailed requirement gathering
• Before full development begins, we provide wireframes, mockups, or proof-of-concept demonstrations
• Approval of these preliminary deliverables constitutes acceptance of the development direction
• Subsequent change requests may incur additional charges as outlined in the project agreement

Due to the custom nature of these services, refunds are not provided for completed work that adheres to the approved specifications, even if the client later decides to change direction.

5. Maintenance and Support Services

For ongoing maintenance and support services:

• Services are billed in advance for the upcoming period (monthly, quarterly, or annually)
• No refunds are provided for partial use of prepaid maintenance periods
• Service cancellations will take effect at the end of the current billing period

To cancel a recurring maintenance or support subscription, please notify us at least 7 days before the next billing cycle.

6. Disputed Charges

If you believe you have been incorrectly charged for our services:

1. Contact our support team at wilfordtechnology@gmail.com within 7 days of the charge
2. Include your order number, contact information, and details of the dispute
3. We will investigate and respond within 5 business days

We encourage resolving disputes directly with us before initiating chargebacks through your payment provider. Unauthorized chargebacks may result in termination of services and additional fees.