{"url":"https://whats91.com/features/chat-shortcuts-conversation-automation","title":"WhatsApp Chat Shortcuts, Ice Breakers and Slash Commands","description":"Use WhatsApp Ice Breakers and Slash Commands to start chatbots, Flow Builder, ERP, support, sales, demo, and order tracking automations.","updated_at":"2026-05-29","language":"en","sections":[{"id":"chat-shortcuts__overview","heading":"Overview","content":"Whats91 Chat Shortcuts lets businesses configure Meta WhatsApp conversational components for connected phone numbers. Customers see WhatsApp Ice Breakers and WhatsApp Slash Commands inside WhatsApp, while Whats91 handles the automation after those selections arrive as normal webhook text.","keywords":["WhatsApp Chat Shortcuts","WhatsApp Ice Breakers","WhatsApp Slash Commands"]},{"id":"chat-shortcuts__ice_breakers","heading":"What are WhatsApp Ice Breakers","content":"WhatsApp Ice Breakers are quick-start prompts, also called WhatsApp Quick Start Prompts or WhatsApp Conversation Starters. Meta displays prompts such as Track My Order, Talk to Support, Request Invoice, and Book Demo inside WhatsApp. When tapped, Whats91 receives the prompt as incoming text and routes it into WhatsApp Business Automation.","keywords":["WhatsApp Ice Breakers","WhatsApp Quick Start Prompts","WhatsApp Conversation Starters"]},{"id":"chat-shortcuts__slash_commands","heading":"What are WhatsApp Slash Commands","content":"WhatsApp Slash Commands are typed commands such as /support, /orders, /ledger, and /demo. The command arrives as webhook text, and Whats91 can match it as a stable automation trigger for chatbots, Flow Builder, ERP workflows, CRM updates, order tracking, or human handoff.","keywords":["WhatsApp Slash Commands","WhatsApp Business Commands","WhatsApp Automation Commands","WhatsApp Conversational Automation"]},{"id":"chat-shortcuts__how_it_works","heading":"How It Works","content":"Teams configure prompts and commands in Whats91, push them to Meta, customers tap or type them inside WhatsApp, and Whats91 routes the received text into Chatbots, Flow Builder, ERP workflows, custom handlers, or human handoff.","keywords":["Flow Builder integration","WhatsApp chatbot shortcuts","webhook automation"]},{"id":"chat-shortcuts__chatbots_comparison","heading":"WhatsApp Chat Shortcuts vs WhatsApp Chatbots","content":"Chat Shortcuts are visible conversation starters and command triggers. Chatbots run after a message is received. A shortcut can start a chatbot, but it is not the chatbot itself. Shortcuts do not require AI and work with Flow Builder, ERP workflows, and support routing.","keywords":["WhatsApp Chat Shortcuts vs WhatsApp Chatbots","Can Chat Shortcuts start chatbots","Flow Builder triggers"]},{"id":"chat-shortcuts__use_cases","heading":"Business Use Cases","content":"Common use cases include customer support automation, order tracking automation, ERP automation, accounting automation, lead generation, sales automation, and demo booking. Example shortcuts include Track My Order, Talk to Support, Request Invoice, Book Demo, /ledger, /orders, /support, and /demo.","keywords":["WhatsApp customer support automation","WhatsApp accounting automation","WhatsApp order tracking automation"]},{"id":"chat-shortcuts__limits","heading":"Meta Limits","content":"Whats91 enforces Meta limits such as maximum 4 ice breaker prompts, 80 characters per prompt, maximum 30 slash commands, 32 characters per command name, 256 characters per command description, no emojis, and no duplicates.","keywords":["Meta conversational automation limits","WhatsApp prompt limits","slash command limits"]},{"id":"chat-shortcuts__scope","heading":"Security And Scope","content":"Chat Shortcuts is separate from AI MetaBot, does not use WABA Bot ID APIs, does not depend on an AI runtime, and keeps configuration scoped to the selected WhatsApp phone number.","keywords":["AI MetaBot separate","WABA Bot ID","WhatsApp number configuration"]}]}