{
  "schema_version": "1.0.0",
  "flow_uid": "support-triage-001",
  "entry_node_id": "n_5000_1",
  "meta": {
    "name": "Support Triage Flow",
    "description": "Route support requests to teams"
  },
  "nodes": [
    {
      "id": "n_5000_1",
      "type": "trigger.inbound_message",
      "position": { "x": 100, "y": 50 },
      "data": {
        "label": "Inbound Message",
        "config": {
          "match_mode": "keyword",
          "keywords": ["help", "support", "issue", "problem"],
          "case_sensitive": false
        },
        "outputs": [{ "key": "out", "label": "Match" }]
      }
    },
    {
      "id": "n_5000_2",
      "type": "message.compose",
      "position": { "x": 100, "y": 200 },
      "data": {
        "label": "Support Category",
        "config": {
          "body_text": "We're here to help! Please select the type of issue you're facing:",
          "header_text": "Support",
          "footer_text": "Select category",
          "interactive_type": "button",
          "buttons": [
            { "id": "btn_technical", "title": "Technical" },
            { "id": "btn_billing", "title": "Billing" },
            { "id": "btn_account", "title": "Account" }
          ],
          "list_data": null,
          "media_url": "",
          "media_type": "",
          "media_filename": ""
        },
        "outputs": [
          { "key": "btn_technical", "label": "Technical" },
          { "key": "btn_billing", "label": "Billing" },
          { "key": "btn_account", "label": "Account" }
        ]
      }
    },
    {
      "id": "n_5000_3",
      "type": "action.set_variable",
      "position": { "x": 50, "y": 400 },
      "data": {
        "label": "Set Ticket Type",
        "config": { "key": "ticket_type", "value": "technical" },
        "outputs": [{ "key": "out", "label": "Next" }]
      }
    },
    {
      "id": "n_5000_4",
      "type": "action.set_variable",
      "position": { "x": 200, "y": 400 },
      "data": {
        "label": "Set Ticket Type",
        "config": { "key": "ticket_type", "value": "billing" },
        "outputs": [{ "key": "out", "label": "Next" }]
      }
    },
    {
      "id": "n_5000_5",
      "type": "action.set_variable",
      "position": { "x": 350, "y": 400 },
      "data": {
        "label": "Set Ticket Type",
        "config": { "key": "ticket_type", "value": "account" },
        "outputs": [{ "key": "out", "label": "Next" }]
      }
    },
    {
      "id": "n_5000_6",
      "type": "message.compose",
      "position": { "x": 200, "y": 580 },
      "data": {
        "label": "Acknowledge",
        "config": {
          "body_text": "Your support ticket has been created. Our team will respond within 2 hours. Ticket ID: #TKT{timestamp}",
          "header_text": "",
          "footer_text": "",
          "interactive_type": "none",
          "buttons": [],
          "list_data": null,
          "media_url": "",
          "media_type": "",
          "media_filename": ""
        },
        "outputs": [{ "key": "out", "label": "Next" }]
      }
    },
    {
      "id": "n_5000_7",
      "type": "control.end",
      "position": { "x": 200, "y": 750 },
      "data": {
        "label": "End",
        "config": { "result": "completed" },
        "outputs": []
      }
    }
  ],
  "edges": [
    { "id": "e_6000_1", "source": "n_5000_1", "target": "n_5000_2", "sourceHandle": "out", "targetHandle": "in", "condition": { "type": "always" }, "priority": 0 },
    { "id": "e_6000_2", "source": "n_5000_2", "target": "n_5000_3", "sourceHandle": "btn_technical", "targetHandle": "in", "condition": { "type": "always" }, "priority": 0 },
    { "id": "e_6000_3", "source": "n_5000_2", "target": "n_5000_4", "sourceHandle": "btn_billing", "targetHandle": "in", "condition": { "type": "always" }, "priority": 0 },
    { "id": "e_6000_4", "source": "n_5000_2", "target": "n_5000_5", "sourceHandle": "btn_account", "targetHandle": "in", "condition": { "type": "always" }, "priority": 0 },
    { "id": "e_6000_5", "source": "n_5000_3", "target": "n_5000_6", "sourceHandle": "out", "targetHandle": "in", "condition": { "type": "always" }, "priority": 0 },
    { "id": "e_6000_6", "source": "n_5000_4", "target": "n_5000_6", "sourceHandle": "out", "targetHandle": "in", "condition": { "type": "always" }, "priority": 0 },
    { "id": "e_6000_7", "source": "n_5000_5", "target": "n_5000_6", "sourceHandle": "out", "targetHandle": "in", "condition": { "type": "always" }, "priority": 0 },
    { "id": "e_6000_8", "source": "n_5000_6", "target": "n_5000_7", "sourceHandle": "out", "targetHandle": "in", "condition": { "type": "always" }, "priority": 0 }
  ],
  "variables": {},
  "settings": {
    "max_hops_per_message": 20,
    "fallback_behavior": "legacy_advance_bot",
    "timezone": "Asia/Kolkata"
  },
  "ui": {
    "viewport": { "x": 0, "y": 0, "zoom": 1 }
  }
}